DRYiCE SX: Accelerating service delivery by seamlessly aggregating catalogs to create a single system of engagement

Disparate ITSM tools and complex employee experience?

Accelerate service delivery and transform employee experience with tightly coupled processes aided by a unified service marketplace

In a highly-digitized and experience-driven business spectrum, the delivery and consumption of services are often stricken by endless customizations, siloed processes, and poor user experiences. This leads to high OPEX, low employee productivity, and loss of business opportunities.

DRYiCE SX is a unified marketplace for fulfillers and users to deliver and consume services. It consists of a unified marketplace for IT and business services enabled by robust core ITSM processes built upon layers of best practices, workflows, and policies.

The SX Advantage | Unlocking user experience and accelerating service delivery

Faster time to value

SX’s no-code platform and best practice workflows reduce costly and time-consuming configurations generating higher ROIs for your ITSM investments.

Agile catalog creation

Aggregate or publish services from multiple service providers, deploy rapidly and reduce time to value.

Unified marketplace for all services

SX offers an e-commerce-like user experience with intuitive catalog usage, a unified marketplace, and self-service capabilities.

Ready-to-use processes

Improve time to resolution, reduce development costs, and enhance collaboration with tightly coupled and ready-to-use core service management processes.

Automatic ticket assignation

Service requests and incidents are automatically assigned to their assigned supporter and fulfiller groups, resulting in faster resolutions and eliminating manual errors.

Ready-to-use APIs and integrations

Integrate and automate SX with any system or data with comprehensive APIs and low code solutions.

Enhance collaboration with crowdsourced knowledge

Go beyond the limits of your traditional knowledge base with crowdsourced and community-assisted knowledge articles. Provide users with an engaging and dynamic way to leverage knowledge and self-service basic issues.

The SX Impact | Improving efficiency and productivity

50 %

IMPROVEMENT IN USER EFFICIENCY

30 %

REDUCTION IN HARDWARE COSTS

18 MN

SERVICE REQUESTS CLOSED ANNUALLY

The SX Innovation | Offering a mobile-first user experience

The SX progressive web app provides users with intuitive service search, ordering and tracking ease, and an elevated service experience.

The app is designed to help employees become productive from anywhere by providing quick access to all IT and non-IT services needed to excel at work.