DRYiCE Gold BluePrint

Best practice ITSM process ecosystem with proven operations experience

DRYiCE Gold BluePrint has multiple elements, from service support transactions to service portfolio and catalog. The service management nervous system is at its core, consisting of middle-ware and interfaces that facilitate communication among the databases and the entire system. Additionally, DRYiCE Gold BluePrint is the process ecosystem of HCL best practices, involving a group of service management processes along with their operating environment.

DRYiCE Gold BluePrint can be readily consumed by our customers with following key features:

  • Well defined ITSM data model and taxonomy
  • Predefined policies and business rules that comply with HCL Gold Standards
  • Customer independent process master data
  • Detailed guidance to implement, operate, and manage process

DRYiCE Gold BluePrint is available on leading ITSM platforms - ServiceNow and Cherwell. 

Download platform-specific brochures to know more.